Lead IT Support Engineer

IT Support Engineer Cloud, Cybersecurity & Team

Management

Company Website: https://lakn.in/

Location:

17th Floor, MAGNUM GLOBAL PARK

Golf Course Ext. Road, Sector 58

Gurugram, Haryana 122011

1. Name of the Role:

IT Support Engineer Cloud, Cybersecurity & Team Management

2. Required Experience:

5+ years (preferably with at least 2 years in a leadership or supervisory capacity)

3. Key Skills Required

Technical Skills:

• Strong troubleshooting and problem-solving skills for hardware, software, and

networking issues

• Expertise in Cloud Computing platforms: AWS, Microsoft Azure, or Google Cloud
• Knowledge of Cybersecurity practices: firewalls, IDS/IPS, vulnerability management,

endpoint protection, data security policies

• Familiarity with virtualization tools: VMware, Hyper-V
• Proficiency in Windows, Linux, and Mac OS system administration
• Knowledge of scripting/automation: PowerShell, Bash, Python (preferred)
• Experience in ITIL practices and ticketing systems

Soft & Managerial Skills:

• Strong leadership and team management abilities
• Excellent communication and documentation skills
• Ability to train and mentor junior IT support staff
• Vendor and stakeholder management

4. Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field

Preferred Certifications:

• Cloud: GCP Certified Solutions Architect / Microsoft Certified: Azure Administrator
• Cybersecurity: Security+, CEH, or CISSP (preferred)
• ITIL v4 Foundation (for IT service management best practices)

5. Other Requirements / Preferences:

• Willingness to work flexible hours (on-call support for critical issues)
• Proven track record of handling escalated IT issues under pressure
• Experience in drafting IT policies and ensuring compliance (ISO 27001) is a plus
• Strong interpersonal skills to interact with cross-functional teams and management
• Preference for candidates with experience in mid to large-sized organizations

Benefits

• Competitive Work Benefits
• Outstanding Career Growth Opportunities
• Opportunity to Work with Top Global General Contractors
• Health Insurance and Accidental Insurance
• 5 Days Working (Saturday & Sunday Fixed Off)
• Gratuity