Lead Infrastructure Operations & Services

• L3 support of Wintel server Infrastructure (hardware, firmware and OS)
• Handle 9 x 5 Support and weekend on-call
• Handle user requests related of Windows Platform
• Scripting/Automation/ Process improvement for Windows platform
• Handling of production outages/incidents in line with ITIL practices.
• Escalation liaison with Vendor/Engineering for trouble shooting complex issues.
• Identify and document procedures and runbooks for incident/problem avoidance and fix
• Preparing and implementing scheduled changes in system during off-hours / weekends.
• Collaborating with regional peers in implementing global projects.

Knowledge, Skills and Experience Required:

Essential:

• 2-7 years experience
• 2-5 years of IT experience

Knowledge/Experience would be of benefit:

• Knowledge about Microsoft OS administrationtroubleshooting,ITIL etc
• VMware, Containers and other virtualisation technologies
• Public / Private Cloud exposure
• Working experience with large-scale server environments
• Familiarity of SRE concepts, Scripting, Devtools concepts and toolchain
• Scripting (Powershell) / Automation experience
• Hardware knowledge on HP / Cisco UCS
• Microsoft Windows OS Patching / Vulnerability management
• Docker and Kubernetes
• Microsoft - Active Directory
• Microsoft - SCCM CB

Core Competencies:

• Investment Banking experience desirable but not essential
• Enthusiastic, eager and personable.
• Ability to cope well under pressure.
• Demonstrate an ability to work well as part of a team, and on their own when required.
• Good communication skills.
• Self-motivated and keen to learn and develop.