Lead Infrastructure Engineer

As a member of the ANSR team supporting Land O'Lakes" Global Capability Center (GCC) setup in India, your role involves ensuring the smooth transition of operations to Land O'Lakes GCC within the next two years. Land O'Lakes, a renowned player in the dairy industry, is committed to leveraging technology to enhance its agricultural practices, incorporating advanced analytics and precision farming techniques for improved efficiency. Your responsibilities will include day-to-day monitoring and maintenance of the enterprise event management and system monitoring framework, particularly focusing on ServiceNow ITOM and Discovery. This entails analyzing system monitoring messages, collaborating with support teams to address alerts, developing monitoring policies, and implementing automation scripts for system and application monitoring. Furthermore, you will be involved in configuring ITOM, Discovery, and Service Mapping to ensure accurate monitoring of applications, databases, servers, and services. Collaboration with technical and support teams is essential to maintain correct relationships and implement event correlation effectively. In terms of integrations and support, you will work closely with various IS groups and project teams to implement system and application monitoring plans. Documentation creation for training support personnel, along with integrating different tools and scripts for monitoring systems, is part of your role. Your expertise in ITIL processes and reporting will be crucial for tracking system performance metrics, analyzing trends, and providing input for system optimization. You will also contribute to capacity planning, performance metric analysis, and event management documentation. Additionally, you will collaborate with ITIL process owners to integrate Event Management with Incident, Change & Problem management processes. With a focus on ServiceNow ITOM, your experience in delivering ITOM tools and processes, along with strong scripting skills and server administration knowledge, will be highly valuable. A Bachelor's degree in computer science, engineering, or related fields is required, along with 5+ years of hands-on experience in ServiceNow ITOM. Your primary skills should include hands-on experience with Discovery probes, Service Mapping configurations, and Event management rules, as well as MID server configuration expertise. Additional skills in designing integrations, improving Discovery performance, and building effective ServiceNow dashboards are desirable. Joining the ANSR team, you will play a key role in supporting Land O'Lakes" transition to its GCC, contributing to the future of food and agriculture through technology and innovation.,