Job
Description
Team Lead - Production Support with strong technical expertise and leadership skills to manage and support our critical healthcare applications. The ideal candidate will have hands-on experience in C .NET, Web API 2, MS SQL 2022, React.js, and Azure services, ensuring the stability and efficiency of production environments. Key Responsibilities: - Lead and manage the production support team, ensuring timely resolution of incidents and service requests. - Monitor, troubleshoot, and resolve production issues while maintaining SLAs. - Collaborate with cross-functional teams to investigate root causes and implement permanent fixes. - Optimize and maintain Azure cloud services including Function Apps, Blobs, Storage Accounts, App Insights, Key Vaults, and Service Bus. - Work closely with development teams to implement improvements and streamline deployment processes. - Ensure database performance and integrity in MS SQL Server 2022. - Develop and enhance automation for recurring tasks to improve efficiency. - Establish and enforce best practices in monitoring, ing, and incident management. - Act as a point of contact for critical incidents and coordinate with stakeholders to ensure minimal downtime. - Document resolutions, procedures, and knowledge base articles for team reference. Required Skills & Experience: - Strong expertise in C# .NET, Web API 2, and MS SQL Server 2022. - Experience with React.js for UI troubleshooting and support. - Hands-on experience with Azure services (Function Apps, Blobs, Storage Accounts, App Insights, Key Vaults, Service Bus, etc.). - Strong problem-solving and debugging skills in a production environment. - Experience with incident management, RCA (Root Cause Analysis), and performance tuning. - Excellent communication and leadership skills to mentor and guide the team. - Healthcare domain experience (preferred) with an understanding of compliance requirements. - Ability to work in a high-pressure environment and handle multiple priorities effectively. - Experience with CI/CD pipelines and DevOps practices. Required Skills C# .Net,React.Js,Azure,Web API 2
