Lead-Employee Relations

As a Lead Employee Relations at the company, your role will involve being the subject-matter expert and trusted advisor on all Employee Relations (ER) matters for Wholesale Banking, New Age Channels, and Contact Centres. You will be responsible for fostering a fair, compliant, and people-first culture by partnering with senior leaders, HR Business Partners, and line managers. Your key responsibilities will include: - Own end-to-end management of misconduct and disciplinary cases, ensuring alignment with bank policies and principles of natural justice. - Ensure documentation, timelines, and archival of case files meet audit and regulatory standards. - Drive timely resolution of cases while maintaining confidentiality, fairness, and legal defensibility. - Provide expert guidance to HRBPs, business heads, and line managers on performance issues, conduct concerns, disciplinary actions, and remedial measures. - Coach managers on investigation best practices, difficult conversations, disciplinary letters, and fair performance improvement plans. - Act as the escalation point for high-sensitivity or high-impact cases and collaborate with senior leadership on resolution. - Manage and resolve employee grievances through structured, empathetic, and timely interventions. - Design and implement preventive ER initiatives such as manager workshops, employee awareness campaigns, and leadership sensitization. - Analyze ER metrics and case trends to identify systemic risks and recommend interventions. - Lead policy formulation and periodic reviews for employee conduct, disciplinary procedures, grievance redressal, and related processes. - Collaborate with Legal, Compliance, Risk, and Internal Audit to ensure ER processes meet regulatory requirements. - Ensure ER practices are aligned with statutory requirements, labour laws, and industry best practices. - Support cross-functional investigations and represent ER in relevant committees. - Promote inclusion, ethical behaviour, and the company's values in everyday practice. Your qualifications should include: - Graduate degree in any discipline. - Postgraduate degree in Human Resources or Law (preferred). - Professional certifications in Labour Law, Employee Relations, or HR Compliance are an added advantage. You should possess: - Minimum 15 years of progressive experience in HR or Employee Relations. - Prior experience in banking, financial services, or other highly regulated sectors is preferred. - Strong understanding of labour laws, regulatory frameworks, and ER case management tools. - Proficiency in data analysis and dashboard creation for ER metrics. - High ethical standards, discretion, and integrity. - Strong interpersonal, communication, and conflict resolution skills.,