Lead - Delivery

Job Description

Responsibilities: Monitor, identify, and resolve performance, behavior, and attendance issues using prescribed performance management techniques. Address and act on personnel and disciplinary matters in a timely and professional manner. Provide subject matter expertise and guidance to Quality Control Analysts within the team. Ensure training needs of subordinates are identified and met appropriately. Adapt to requirements for meeting service level agreements under the supervision of the Operations Manager. Successfully complete all client-related training and maintain accurate training records. Conduct regular team meetings with direct reports. Communicate all process and client updates to direct reports within specified timelines and maintain documentation of such communications. Act as the single point of contact for assigned team members regarding job-related needs and help foster a harmonious work environment. Oversee the day-to-day functional supervision of the work group, including work assignments and attendance monitoring. Provide input into the selection, training, development, and performance appraisals of the work group in accordance with organizational policies and compliance requirements. Job Specification: Minimum of 56 years of professional and relevant experience in medical coding, with a specialization in Surgery. Proven experience in client and stakeholder management, as well as team management. Must hold a valid coding certification such as CPC, CCS, COC, or AHIMA. Any graduate degree is acceptable. Shift Details: General Shift / Day Shift Work Mode: Work From Office (WFO)