Lead Customer Support Engineer

As a Lead Customer Support Engineer at Aptean in Madurai, you will be responsible for handling technical and process escalations from customers. Your primary responsibilities will include driving support metrics through collaboration with departments like R&D, professional services, and licensing teams. Additionally, you will lead teams, manage workloads, set priorities, and serve as the single point of contact for internal and external escalations. You will also drive operational excellence by implementing support best practices following Aptean SOPs. To excel in this role, you should possess excellent analytical skills, be quick to learn product operations, demonstrate good business acumen, and have the ability to clearly explain operational procedures to customers. Strong communication, interpersonal skills, and experience in technical support roles are essential. Moreover, you should have a background in ERP, logical thinking abilities, and the capacity to handle customer escalations effectively. Familiarity with cloud technology and adaptability to work in US shifts without rotation are advantageous. At Aptean, we value diversity and believe that embracing our differences enables us to leverage our unique strengths for the success of our customers, employees, and company. Join us in celebrating diversity, learning from our differences, and growing together.,