Lead Customer Support Engineer Aptean India

5.0 - 9.0 years

0 Lacs

madurai, tamil nadu

On-site

As a Lead Customer Support Engineer at Aptean in Madurai, you will play a crucial role in handling technical and process escalations from customers. Your primary responsibilities will include: - Driving support metrics by collaborating closely with departments like R&D, professional services, and licensing team. - Demonstrating strong hands-on experience in driving common support metrics and overcoming challenges. - Managing team workload and setting work and training priorities. - Acting as a Single Point of Contact (SPOC) for internal and external escalations. - Promoting operational excellence through support best practices following Aptean SOPs. To excel in this role, you should possess ...

Posted 1 month ago

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Customer Support Lead Aptean India

5.0 - 9.0 years

0 Lacs

madurai, tamil nadu

On-site

As a Lead Customer Support Engineer at Aptean, you will play a crucial role in handling technical and process escalations from customers. Your responsibilities will include driving support metrics through collaboration with various departments like R&D, professional services, and licensing team. Additionally, you will be responsible for managing team workload, setting work priorities, and serving as a Single Point of Contact (SPOC) for internal and external escalations. Your focus will be on driving operational excellence by implementing support best practices as per Aptean SOPs. Key Responsibilities: - Handle technical and process escalations from customers - Collaborate with other departme...

Posted 1 month ago

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L1 Specialist 4-8 Yrs Exp Salary Max 8 LPA Delhi/Bangalore location In4velocity

3.0 - 7.0 years

4 - 8 Lacs

Bengaluru, Delhi / NCR

Work from Office

Role: L1 Specialist Location Delhi and NCR Years of Experience & Educational Qualifications: We are seeking a skilled and enthusiastic L1 Client Servicing. The ideal candidate will have a bachelor's or master's degree in technology, along with 5 to 8 years of prior experience. CS - L1 engineer L1 CS Specialist for Delhi-NCR 1. preferably has a proptech background. if no proptech background, then someone who understands supply chain management systems and is from that background or from manufacturing ERP background. 2. Experience 8 years and above. Exceptional resumes regardless of experience can be brought up for review. 3. semi technical with basic knowledge of SQL server 4. Has experience ...

Posted 3 months ago

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L1 Specialist 4-8 Yrs Exp Salary Max 8 LPA Delhi/Bangalore location In4velocity

3.0 - 7.0 years

4 - 8 Lacs

Bengaluru, Mumbai (All Areas)

Work from Office

Role: L1 Specialist Location Bangalore and Mumbai Years of Experience & Educational Qualifications: We are seeking a skilled and enthusiastic L1 Client Servicing. The ideal candidate will have a bachelor's or master's degree in technology, along with 5 to 8 years of prior experience. CS - L1 engineer L1 CS Specialist for Bangalore & Mumbai 1. preferably has a proptech background. if no proptech background, then someone who understands supply chain management systems and is from that background or from manufacturing ERP background. 2. Experience 8 years and above. Exceptional resumes regardless of experience can be brought up for review. 3. semi technical with basic knowledge of SQL server 4....

Posted 3 months ago

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