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Lead Customer Success Specialist

Lead Customer Success Specialist

BMC Software

10 - 14 years

0 Lacs

pune maharashtra

Posted:19 hours ago| Platform: Shine logo

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Skills Required

risk identification mitigation customer management change management itil service management software development governance advice usageadoption recommendations itsm products ai gpt llms database technologies network technologies

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: At BMC, trust is not just a word - it's a way of life. We are an award-winning, equal opportunity, culturally diverse, and fun place to work. Our commitment to giving back to the community drives us to be better every day. In this exciting role, you will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification, and mitigation. You will play a crucial role in articulating value, inspiring, and selling the Social Enterprise future in a Cloud Computing world. As a Senior Customer Success Specialist, you will become the post-sales success leader for your assigned accounts and provide customers with a deliverable Success Blueprint. Key Responsibilities: - Drive customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification, and mitigation. - Articulate value, inspire, and sell the Social Enterprise future in a Cloud Computing world. - Become the post-sales success leader for assigned accounts and provide customers with a deliverable Success Blueprint. - Serve as an escalation point for issues impacting customer success and drive risk mitigation. - Maintain strong working relationships with other BMC customer-facing personnel in the Sales, Services, Engineering, Marketing, and Product Management ecosystems. - Learn, be included in global projects, challenge yourself, and innovate to solve everyday problems. Qualifications Required: - BA/BS degree or minimum 10 years relevant work experience. - Expertise in dealing with large, complicated, political accounts at the most senior IT and business levels. - Capability as a credible and effective C-level advisor/coach, especially around change management. - Executive-level communication and interpersonal skills. - Prior experience with medium-large, complex project implementations. - ITIL and all aspects of Service management. - Familiarity with AI, GPT, LLMs, database, application, and network technologies used in Cloud Computing. - Strong knowledge of business processes, business applications, and automation. Additional Details: BMC offers a rewarding employee compensation package that includes a variable plan and country-specific benefits. The company is committed to fair and transparent compensation practices. For individuals who have taken a break in their career, BMC provides opportunities to re-enter the workforce through the Returnship program. If you are interested in this role, visit [BMC Returnship Program](https://bmcrecruit.avature.net/returnship) to learn more and apply.,

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Lead Customer Success Specialist