Lead Customer Success

4 - 7 years

4 - 7 Lacs

Posted:4 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

  • Increase RMS through upselling, cross-selling, and churn management
  • Manage customer lifecycle across Data, Voice, and Cloud portfolios
  • Identify customer needs and align solutions based on infra and growth plans
  • Provide competition insights and support product penetration strategy

Role Responsibilities

  • Collaborate with sales to close opportunities and deepen engagement
  • Understand customer industry domains and evolving trends
  • Navigate conversations to bridge business and technology needs
  • Maintain account health through consultative relationship management

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