Lead - Customer Experience

As a Lead - Customer Experience at Wiom, you play a crucial role in the company's growth journey by collaborating with stakeholders to drive strategic and operational initiatives. With a direct impact on the lives of 500 million individuals, this role requires exceptional problem-solving, execution, and communication skills to tackle complex business challenges. Your responsibilities in this role include: - Managing end-to-end customer support operations - Implementing customer-centric strategies aligned with business objectives - Fostering a culture of customer obsession - Leveraging technology for transformation - Tracking key performance metrics - Optimizing service processes - Utilizing data for insights - Driving scalability within the customer experience team To excel in this position, you should have: - A strong background in customer experience management - Experience leading large-scale customer service teams - Proficiency in delivering exceptional service levels - Ability to drive process optimization, automation, and transformation initiatives - Proficiency in data-driven decision-making - Hands-on experience with AI, automation tools, and customer service platforms - Strong stakeholder management skills - Excellent communication abilities If you thrive in a fast-paced, high-growth environment, enjoy team leadership, and are passionate about enhancing customer experiences, this role at Wiom offers a unique opportunity for professional growth and impact.,