Lead - Customer Experience

Role Overview: As the Lead - Customer Experience at Wiom, you play a crucial role in the company's growth journey by collaborating with various stakeholders to drive strategic and operational initiatives. Your exceptional problem-solving, execution, and communication skills will be instrumental in directly impacting the lives of 500 million individuals. This role presents you with the opportunity to tackle complex business challenges and make a significant difference. Key Responsibilities: - Manage end-to-end customer support operations - Implement customer-centric strategies aligned with business objectives - Foster a culture of customer obsession - Leverage technology for transformation - Track key performance metrics - Optimize service processes - Utilize data for insights - Drive scalability within the customer experience team Qualifications Required: - Strong background in customer experience management - Experience leading large-scale customer service teams - Ability to deliver exceptional service levels - Proficiency in process optimization, automation, and transformation initiatives - Skill in data-driven decision-making - Hands-on experience with AI, automation tools, and customer service platforms - Strong stakeholder management skills - Excellent communication abilities Additional Details: If you excel in fast-paced, high-growth environments, enjoy team leadership, and are passionate about enhancing customer experiences, this role at Wiom offers a unique opportunity for professional growth and impact.,