Lead Consultant - Technical- Salesforce

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Job Type:

About Us:

Value Creed is a forward-thinking organization committed to excellence in Salesforce implementations. We are seeking a seasoned Salesforce Technical Consultant SME who will be responsible for establishing and leading L1, L2, and L3 technical support for our client, as well as setting up a robust support practice within our organization. Our client currently utilizes Sales Cloud and Service Cloud extensively, with plans to implement Marketing Cloud soon.

Key Responsibilities:

Support Leadership & Practice Setup:

• Establish and lead a comprehensive L1, L2, and L3 support framework for the client’s Salesforce environment.

• Develop best practices, support processes, and documentation for ongoing technical support.

• Act as the subject matter expert (SME) and provide technical guidance to internal teams and stakeholders.

Salesforce Technical Expertise:

• Provide deep technical support and customization expertise in Sales Cloud and Service Cloud.

• Develop and maintain custom code and integrations to support complex business requirements.

• Troubleshoot, diagnose, and resolve technical issues across multiple support tiers.

Integration & Optimization:

• Integrate Salesforce systems with third-party applications and internal systems.

• Optimize existing Salesforce customizations for performance, scalability, and reliability.

• Collaborate with cross-functional teams to ensure smooth system operation and data integrity.

Future-Ready Implementation:

• Assist in laying the technical groundwork for the upcoming implementation of Marketing Cloud.

• Evaluate new Salesforce features and propose enhancements to support evolving business needs.

• Stay updated on Salesforce releases and emerging industry trends.

Required Skills & Experience:

• 7-12 years of experience in Salesforce implementations with a strong focus on Sales Cloud and Service Cloud.

• Proven expertise in leading multi-tier support (L1, L2, L3) and setting up support practices.

• Strong experience in developing customizations, integrations, and technical troubleshooting.

• Working knowledge of Marketing Cloud is a plus.

• Excellent problem-solving skills and the ability to work collaboratively.

• Familiarity with Agile methodologies.

• Salesforce certifications (e.g., Salesforce Developer, Salesforce Technical Architect) are advantageous.