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Lead Consultant - Senior Engineer-ITO082164

3 - 7 years

0 Lacs

haryana

Posted:3 days ago| Platform: Shine logo

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Skills Required

analytical skills presentation skills ms teams viva engage o365 problemsolving verbal written communication administering messaging solutions supporting messaging solutions collaborating in it environments

Work Mode

On-site

Job Type

Full Time

Job Description

As a Lead Consultant - Senior Engineer at Genpact, you will be part of the Clients Messaging and Communities team, responsible for providing technical expertise and support/enhancement of Messaging and Communities solutions, particularly focusing on MS Teams and Viva Engage. Your role will involve supporting and administering these platforms, driving changes and solutions to enhance user experience, and identifying opportunities for automation to streamline processes and reduce manual work. You will work collaboratively within an agile environment to implement incremental improvements across all messaging solutions, ensuring seamless operations and user satisfaction. Additionally, you may be required to support other areas of the BCG Digital Collaboration team as needed, contributing to the overall success of the team's objectives. We are looking for candidates with a BA degree in computer or information sciences, or a related field, along with relevant professional experience in a similar role. Strong problem-solving skills, the ability to work independently and as part of a virtual team, and a proactive approach to handling challenging situations are key attributes we seek in potential candidates. Your strong analytical skills, attention to detail, and excellent communication and presentation abilities will be essential for success in this role. Deep understanding of MS Teams, Viva Engage, and O365, as well as extensive knowledge of administering and supporting messaging solutions within an enterprise environment, are preferred qualifications. Experience in collaborating within complex IT environments and migrating users and messaging history to new platforms will also be beneficial for this position. If you are a dynamic and driven individual with a passion for technology and a desire to make a meaningful impact, we invite you to apply for this exciting opportunity as a Lead Consultant - Senior Engineer at Genpact.,

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