Lead Clinical Operations & Quality (MBBS +MHA)

Role & responsibilities

1. Clinical Performance & Accreditation Oversight

• Review clinical outcomes and performance metrics across units.
• Monitor accreditation standards (NABH/JCI) and support timely compliance and renewal.
• Facilitate development and execution of mitigation plans for clinical gaps.

2. Policy & Protocol Management

• Identify gaps in existing clinical policies and protocols.
• Develop and implement medical procedures in line with organizational strategy and global best practices.

3. Clinician Engagement & Capability Building

• Lead engagement initiatives for medical staff to foster a culture of quality and accountability.
• Drive training programs and mentorship pathways for clinical teams.

4. Medico-Legal and Regulatory Compliance

• Ensure compliance with national and international healthcare standards and regulations.
• Guide medico-legal processes, documentation, and audits.

5. Cross-functional Collaboration & Communication

• Liaise with executive leadership, medical directors, and external partners to align clinical priorities.
• Represent clinical services in strategic and operational forums.

6. Innovation, Technology & Process Improvement

• Champion adoption of new technologies in clinical operations.
• Design and implement innovative care delivery models to enhance outcomes and efficiency.

7. Patient Experience & Risk Management

• Address and resolve patient grievances in coordination with relevant teams.
• Monitor clinical risks and initiate risk mitigation strategies.

8. External Representation

• Represent the organization in medical forums, accreditation boards, and industry conferences.

Preferred candidate profile

This senior clinical resource will be responsible for driving clinical excellence, accreditation readiness, and strategic implementation of quality-focused initiatives across the healthcare network. This role demands a strong command over clinical governance, regulatory compliance (NABH/JCI), and operational integration of clinical technology.

MBBS with relevant healthcare experience; MBA from a reputed institution preferred

• Proven track record in clinical quality, hospital operations, and regulatory compliance
• Expertise in NABH and JCI accreditation standards
• Strong leadership, communication, and team-building skills
• Experience in integrating healthcare technology in clinical workflows
• Strategic thinking with operational execution capability