Lead-CEC Change & Business Partnering

You will be responsible for driving insights to action, engaging with partners and project owners to deliver change programs that reduce contact and improve the experience for customers and colleagues. You will provide accurate contact forecasts to Resource Planning on future activity and workload. It is essential to follow the Business Code of Conduct, act with integrity and due diligence, and have specific risk responsibilities such as understanding the Core Purpose of the organization, role modeling Tesco values, spotting patterns and trends in contact drivers, advancing issues to the Manager, and supporting the Colleague Engagement Centre team to identify root causes of failures. Additionally, you will be involved in planning and implementing changes in the Colleague Engagement Centre Operation, communicating progress to project managers, partners, and the operations team, and ensuring all changes are reflected in colleague operational training. You will also need to provide forecasting input to resource planning, understand your role in delivering important metrics and performance measures, deliver personal objectives, engage in structured conversations with colleagues and managers, maintain knowledge of work processes, and continually develop your skills to excel in your role. At Tesco, you can enjoy a unique, differentiated, market-competitive reward package based on industry practices. The benefits include a performance bonus, leave entitlements, retirement benefits, health and wellness programs, mental health support, financial literacy coaching, Save As You Earn (SAYE) program, and physical wellbeing initiatives. Tesco in Bengaluru is a multi-disciplinary team dedicated to serving customers, communities, and the planet by standardizing processes, delivering cost savings, enabling agility through technological solutions, and empowering colleagues. The organization focuses on creating a sustainable competitive advantage for Tesco through innovation, a solutions mindset, and agility in operations and support functions. Tesco Business Solutions (TBS) is committed to driving scale and delivering value to the Tesco Group through decision science, supporting markets and business units globally to create impactful outcomes and shape the future of the business.,