Lead Business System Analyst

Who we're looking for

We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.

What you'll be doing

• Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems.
• Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.
• Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
• Use a combination of standard functionality and custom development to solve business problems, using declarative development.
• Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.
• Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
• In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack!
• Work in integration between Salesforce and Zuora using Workato middleware.
• Work with the Renewals Team to continuously improve the renewals processes;
• Work on carrying out Root Cause Analysis for issues that may come up in Production;

What you bring to the role

Basic Qualifications:

• Bachelors degree or equivalent work experience and 5+ years Salesforce.com analyst experience.
• Salesforce Administrator Certification (ADM 201);
• Consistent track record of having hands-on implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover;
• Experience managing systems to support enterprise sales organizations;
• Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners;
• Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation;
• Proven hands-on experience with Salesforce CPQ or a similar CPQ system;
• Proven knowledge of integration between Salesforce and 3rd party systems using a middleware (MuleSoft, Boomi, Workato, etc.)

Preferred Qualifications:

• Salesforce CPQ (or similar) certification
• Salesforce Advanced Administrator, Platform Builder, Sales Cloud Consultant certifications;
• Experience with Software-as-a-Service (SaaS) based selling models a plus;
• Experience with Zuora Billing;
• Jira / Confluence experience a plus;
• Knowledge of Copado;
• Knowledge of Workato (or equivalent);
• Experience with Advanced Approvals