Product Manager

Location: Pune, India

Are you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery? Join Zendesk's Enterprise Data & Analytics teama high-performance group dedicated to building a simple, scalable analytics foundation that supports Zendesks growth to a $3 Billion company.

Our business relies on multiple third-party applications embedded within our customer data flows, each generating unique and valuable data. We need a leader to own, manage, and scale these data integrations, making them useful and accessible for analysts and applications alike.

What you'll do every day:

• Take full ownership of the customer data lifecycle from third-party applications, overseeing everything from data ingestion to integration and end-user consumption.

• Collaborate closely with business teams, product owners, analysts, engineers, and other stakeholders to understand and translate data needs into practical, scalable solutions.

• Prioritize and manage data integration requests, developing processes to meet demand efficiently.

• Champion integration solutions to ensure they deliver value, maintain data quality, and evolve with business needs.

• Engage users proactively to anticipate their needs and drive deeper insights.

• Maintain strong data hygiene, governance, and management practices.

• Develop operational playbooks and runbooks to ensure consistency, scalability, and resilience across data pipelines.

• Develop and implement automated validation and transformation processes to scale the reporting layer effectively.

• Communicate progress and updates clearly to both technical and non-technical audiences.

• Own and manage the Agile development process for your data product initiatives, including maintaining Jira scrum boards, facilitating sprint planning, tracking progress, and coordinating cross-functional team collaboration.

• Own and maintain a transparent and actionable product roadmap.

What you bring to the role:

• A highly self-motivated, action-oriented leader passionate about driving impactful data products.

• Exceptional communication skills with the ability to listen deeply, understand diverse business requirements, and translate them into actionable data solutions.

• Proven track record collaborating across multiple teams and managing complex project intake, blockers, and delivery workflows.

• Experience managing Agile workflows, including running scrums, managing sprint boards, and using Jira (or similar tools) to track progress and facilitate team collaboration.

• Experience documenting schemas, data models, and data dictionaries thoroughly.

• Strong process-oriented mindset and organizational skills to manage multiple stakeholders and priorities effectively.

• Hands-on experience with relational and columnar databases (e.g., Snowflake).

• Deep understanding of data modeling, data architecture, design patterns, and integration strategies.

• Intermediate to advanced SQL skills with comfort working on structured data, entity-relationship diagrams, and analytical database concepts.

• Familiarity with major SaaS platforms (e.g., Salesforce, Zuora, Oracle, Adobe) and related data import/export concepts.

• 7+ years of total professional experience, including at least 4 years in data product management or a similar role. Our ideal candidate has prior experience in data engineering and has transitioned into data product management, combining technical expertise with product leadership.

• Bachelors Degree or equivalent

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more atwww.zendesk.com.

Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.Role & responsibilities