Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems, using declarative development. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes; Work on carrying out Root Cause Analysis for issues that may come up in Production; What you bring to the role Basic Qualifications: Bachelors degree or equivalent work experience and 5+ years Salesforce.com analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having hands-on implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover; Experience managing systems to support enterprise sales organizations; Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners; Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation; Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Proven knowledge of integration between Salesforce and 3rd party systems using a middleware (MuleSoft, Boomi, Workato, etc.) Preferred Qualifications: Salesforce CPQ (or similar) certification Salesforce Advanced Administrator, Platform Builder, Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals
Job Description (includes, but not limited to) Prepare quarterly advance tax computations and ensure timely payment of taxes. Review annual income tax computations for India GAAP statutory filing. Prepare monthly TDS computations and reconciliations. Prepare monthly and quarterly GST computations and reconciliations. Provide support with statutory audits, Form 3CEB filings etc. Assist in tax audits and litigations to manage tax notices and collate information from various stakeholders. Collaborate with cross-functional teams on various matters related to tax. Support the team on ad hoc projects, as required. Requirements Bachelor's degree in Accounting, Finance, or related field; CA or CPA preferred Minimum 4 years of tax experience in a Big 4 firm or multinational company Technically strong in India tax laws and rules Knowledge of CbCR compliance valued Understanding of US GAAP accounting appreciated Practical experience in tax automation project would be advantageous Working knowledge of tax software (e.g. ONESOURCE/ Longview) is a plus Proficient in Microsoft Office applications, especially Excel Knowledge of a NetSuite preferred Strong analytical and problem-solving skills with attention to detail Excellent communication skills, both written and verbal Ability to work efficiently in a fast-paced environment with cross-functional teams in various different timezone(s). Strong time management skills and commitment to meeting timelines consistently Please note that Zendesk can only hire candidates who are physically located and plan to work from Pune.
Location: Pune, India Are you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery? Join Zendesk's Enterprise Data & Analytics teama high-performance group dedicated to building a simple, scalable analytics foundation that supports Zendesks growth to a $3 Billion company. Our business relies on multiple third-party applications embedded within our customer data flows, each generating unique and valuable data. We need a leader to own, manage, and scale these data integrations, making them useful and accessible for analysts and applications alike. What you'll do every day: Take full ownership of the customer data lifecycle from third-party applications, overseeing everything from data ingestion to integration and end-user consumption. Collaborate closely with business teams, product owners, analysts, engineers, and other stakeholders to understand and translate data needs into practical, scalable solutions. Prioritize and manage data integration requests, developing processes to meet demand efficiently. Champion integration solutions to ensure they deliver value, maintain data quality, and evolve with business needs. Engage users proactively to anticipate their needs and drive deeper insights. Maintain strong data hygiene, governance, and management practices. Develop operational playbooks and runbooks to ensure consistency, scalability, and resilience across data pipelines. Develop and implement automated validation and transformation processes to scale the reporting layer effectively. Communicate progress and updates clearly to both technical and non-technical audiences. Own and manage the Agile development process for your data product initiatives, including maintaining Jira scrum boards, facilitating sprint planning, tracking progress, and coordinating cross-functional team collaboration. Own and maintain a transparent and actionable product roadmap. What you bring to the role: A highly self-motivated, action-oriented leader passionate about driving impactful data products. Exceptional communication skills with the ability to listen deeply, understand diverse business requirements, and translate them into actionable data solutions. Proven track record collaborating across multiple teams and managing complex project intake, blockers, and delivery workflows. Experience managing Agile workflows, including running scrums, managing sprint boards, and using Jira (or similar tools) to track progress and facilitate team collaboration. Experience documenting schemas, data models, and data dictionaries thoroughly. Strong process-oriented mindset and organizational skills to manage multiple stakeholders and priorities effectively. Hands-on experience with relational and columnar databases (e.g., Snowflake). Deep understanding of data modeling, data architecture, design patterns, and integration strategies. Intermediate to advanced SQL skills with comfort working on structured data, entity-relationship diagrams, and analytical database concepts. Familiarity with major SaaS platforms (e.g., Salesforce, Zuora, Oracle, Adobe) and related data import/export concepts. 7+ years of total professional experience, including at least 4 years in data product management or a similar role. Our ideal candidate has prior experience in data engineering and has transitioned into data product management, combining technical expertise with product leadership. Bachelors Degree or equivalent About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.Role & responsibilities