Job
Description
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Business Analyst. As a Business Analyst, your typical week might include the following responsibilities: - Managing health & wellness business requirements and implementation in active collaboration with functional representatives. - Soliciting, developing, and validating business requirement documentation through a clear understanding of as-is vs to-be process, and documenting clear acceptance criteria for user stories. - Leading brainstorming sessions with key stakeholders to ensure comprehensive accounting for business requirements and opportunities while creating delightful experiences. - Developing an in-depth understanding of business processes, articulating use-cases, user stories & requirement documents/change requests for identified features/capabilities for applicable platforms and projects. - Performing process impact analysis across various platforms, holding an end-to-end view of user journeys. - Designing Business Process Flows, Reviewing with Key functional Stakeholders, and Obtaining signoff. - Facilitating discussions, gathering feedback, and ensuring proposed improvements align with business process objectives. - Partnering with functional process owners to support capability vision, strategy & roadmap. - Understanding business objectives, processes, and products to make educated recommendations. - Documenting business process flow diagrams and reviewing with functional stakeholders. - Identifying pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and uncovering the root causes of identified pain points and inefficiencies. - Checking if the current process complies with relevant regulations and industry standards including legal/compliance/data privacy. - Using techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes. - Undertaking iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. - Managing stakeholder expectations based on the current book of work and capacity, collaborating with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users. - Ensuring that acceptance criteria are defined & met; leading testing in collaboration with functional users including jointly preparation & review of the test plan, test cases, user acceptance testing. You could be the right candidate if you: - Have end-to-end knowledge of health insurance products, operations processes, and technology systems. - Can understand high-level processes and convert them into detailed business requirement documents. - Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. - Are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. - Are a true team player, have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions. - Can function as an indispensable member of the team. - Are passionate about operating iteratively. - Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. - Able to identify and track the appropriate metrics to assess key processes/capabilities in pursuit of continuous improvement. - Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools. This could be the gig for you if you: - Have built best-in-class processes from scratch. - Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want and have an attentive ear to listen to new ideas. - Join hands with other colleagues to solve for the customer. - Like to work in a culture where everyone can see what others are doing. - Take help from others when stuck and encourage others when there are setbacks. - Take full responsibility for your and your team's output while thinking wing-to-wing across the organization. - Are passionate about leveraging digital tools to transform customer experience. Location: Mumbai Title: Business Analyst, Senior Manager,
