Lead Business Analyst- Product

As a Business Analyst at Prudential Health India (PHI), your role will involve managing health & wellness business requirements and implementation in active collaboration with functional representatives. You will be responsible for soliciting, developing, and validating business requirement documentation through a clear understanding of current vs future processes. Additionally, you will lead brainstorming sessions with key stakeholders to ensure comprehensive consideration of business requirements and opportunities while creating delightful experiences. Your key responsibilities will include: - Developing in-depth understanding of business processes, articulating use-cases, user-stories & requirement documents for identified features/capabilities - Performing process impact analysis across various platforms and designing Business Process Flows - Facilitating discussions, gathering feedback, and ensuring proposed improvements align with business process objectives - Partnering with functional process owners to support capability vision, strategy & roadmap - Documenting business process flow diagrams, identifying pain points, bottlenecks, and inefficiencies - Checking compliance with relevant regulations and industry standards - Managing stakeholder expectations, contributing to the platform technology roadmap, and driving prioritization of work on capabilities - Leading testing in collaboration with functional users, including test plan preparation and review You could be the right candidate for this role if you: - Have end-to-end knowledge of health insurance products, operations processes, and technology systems - Can convert high-level processes into detailed business requirement documents - Have a proven track record of implementing insurance systems and delivering business outcomes - Are skilled in designing wireframes, UX flows, and customer journey maps - Possess strong interpersonal skills and can collaborate effectively across disciplines - Operate iteratively and are passionate about solving user problems creatively - Identify and track metrics to assess key processes for continuous improvement - Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools This position is ideal for candidates who have built best-in-class processes from scratch, are passionate about consumer behavior, enjoy collaborating with customers, value teamwork, and take full responsibility for their and their team's output while leveraging digital tools to transform customer experience. Location: Mumbai Title: Business Analyst, Senior Manager,