Job
Description
As a Business Analyst at Prudential Health India (PHI), your role is pivotal in managing health & wellness business requirements and implementation in active collaboration with functional representatives. Your responsibilities include: - Soliciting, developing, and validating business requirement documentation through a clear understanding of as-is vs to-be processes, and documenting clear acceptance criteria for user stories. - Leading brainstorming sessions with key stakeholders to ensure that business requirements and opportunities are accounted for comprehensively, creating delightful experiences. - Developing an in-depth understanding of business processes, articulating use-cases, user stories, and requirement documents/change requests for identified features/capabilities for applicable platforms and projects. - Performing process impact analysis across various platforms, holding an end-to-end view of user journeys. - Designing Business Process Flows, reviewing them with key functional stakeholders, and obtaining signoff. - Facilitating discussions, gathering feedback, and ensuring proposed improvements align with business process objectives. - Partnering with functional process owners to support capability vision, strategy & roadmap. - Identifying pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and digging deeper to uncover the root causes of inefficiencies. - Managing stakeholder expectations, collaborating with key business stakeholders to understand requirements, contribute to the platform technology roadmap, and drive prioritization of work on capabilities. - Leading testing in collaboration with functional users, including the preparation and review of test plans, test cases, and user acceptance testing. To excel in this role, you should: - Have end-to-end knowledge of health insurance products, operations processes, and technology systems. - Be able to understand high-level processes and convert them into detailed business requirement documents. - Have a proven track record of end-to-end implementation and delivery of significant insurance systems. - Be proficient in designing wireframes, UX flows, customer journey maps, conducting usability testing, and interpreting feedback. - Possess strong interpersonal skills and the ability to collaborate effectively across disciplines to deliver high-impact solutions. - Be passionate about operating iteratively, presenting strategies, persuading stakeholders, and creatively solving user problems. - Be able to identify and track metrics to assess key processes/capabilities for continuous improvement. - Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools. If you have experience in building best-in-class processes from scratch, are passionate about consumer behavior and culture, enjoy collaborating with colleagues to improve customer experience, and thrive in a culture of transparency, teamwork, and responsibility, this Senior Manager position as a Business Analyst at PHI in Mumbai could be the perfect fit for you.,
