Lead BA - Channels (Contact Center Automation)

Capco

8 - 15 years

14 - 16 Lacs

Pune

Posted:6 days ago| Platform:

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Skills Required

Automation Business Analyst Analytical Finance Management consulting Agile JIRA Operations digital transformation Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

BA Skills + Contact Center Automation and Digital Transformation (see JD below) +

Global Banking Experience mandatory

Business Analyst with
8+ years of experience
, including strong exposure to
Channels, Contact Center Automation, and Digital Transformation initiatives
.

Experience with
AI/ML-based solutions
in the context of contact center or digital channels is preferred.
Strong core BA skills including requirements gathering, user story creation, stakeholder workshops, and documentation.
Excellent communication and interpersonal skills with the ability to manage global stakeholders across geographies.
Experience in
Agile delivery
environments with hands-on knowledge of
Jira and Confluence
.
Proven analytical and problem-solving capabilities.
Ability to work closely with business and technical teams to shape solution design aligned with customer and operational goals.
Prior experience in large banking or financial institutions is preferred.

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