Lead BA - Channels (Contact Center Automation)

As a Business Analyst with 8+ years of experience, you will play a crucial role in Channels, Contact Center Automation, and Digital Transformation initiatives. Your responsibilities will include: - Strong exposure to Channels, Contact Center Automation, and Digital Transformation projects. - Preference for experience with AI/ML-based solutions in the context of contact center or digital channels. - Utilizing core BA skills such as requirements gathering, user story creation, stakeholder workshops, and documentation. - Effective communication and interpersonal skills to engage with global stakeholders. - Working in Agile delivery environments with practical knowledge of Jira and Confluence. - Demonstrating analytical and problem-solving capabilities. - Collaborating closely with business and technical teams to develop solution designs in line with customer and operational objectives. - Previous experience in large banking or financial institutions is desirable. Qualifications required for this role: - 8+ years of relevant experience as a Business Analyst. - Proficiency in Contact Center Automation and Digital Transformation. - Mandatory experience in Global Banking. - Strong BA skills with the ability to gather requirements and create user stories. - Excellent communication skills and the capability to manage stakeholders globally. - Hands-on experience in Agile delivery environments using tools like Jira and Confluence. - Proven analytical and problem-solving abilities. Join Capco, a global technology and management consulting firm, and be part of a diverse and inclusive culture that values creativity and innovation. Take the opportunity to grow your career without any forced hierarchy and make a significant impact by contributing to transformative projects in the energy and financial services sectors.,