Lead BA - Channels (Contact Center Automation) Capco

8.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

As a Business Analyst with over 8 years of experience, you will play a key role in driving Channels, Contact Center Automation, and Digital Transformation initiatives. Your responsibilities will include collaborating with stakeholders to gather requirements, create user stories, conduct workshops, and documentation. Your expertise in AI/ML-based solutions within contact center or digital channels will be highly valuable. Strong communication and interpersonal skills are essential as you will be working with global stakeholders across different geographical locations. Experience in Agile delivery environments, along with proficiency in tools like Jira and Confluence, is required. Your proven analytical and problem-solving abilities will be crucial in shaping solution designs that align with customer and operational objectives. Previous experience in large banking or financial institutions is preferred. This role offers the opportunity to make a significant impact by driving innovative thinking, delivery excellence, and thought leadership to help transform businesses in the energy and financial services sector. Join us at Capco, where diversity, inclusivity, and creativity are valued, and where career advancement is in your hands.,

Posted 1 month ago

Apply

The cleaned title from the given string is E-Business UX Designer . Apple

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

The UX Designer at Apple plays a crucial role in developing innovative enterprise solutions for users and B2B partners. You will collaborate with a team of designers, software engineers, product managers, and other stakeholders to create cutting-edge human interface designs. Your responsibilities include understanding requirements, distilling user mindsets, generating creative ideas, developing wireframes and prototypes, and ensuring efficient project execution. With a minimum of 8 years of industry experience in UX design, you possess a deep understanding of the design process and strategy. Your expertise in user-centered visual and interactive design principles, along with proficiency in tools like Sketch, Figma, Keynote, Adobe CS, and InVision, enables you to deliver impactful solutions. Familiarity with design systems, accessibility, branding, and localization is essential, and an online portfolio showcasing successful project deliveries is required. Preferred qualifications for this role include excellent collaboration skills, the ability to facilitate brainstorming sessions, and a knack for generating innovative concepts. As a critical thinker and problem solver, you excel in interpersonal communication and have a proven track record of influencing business stakeholders through analytical discussions and conceptualization. Experience with AI/ML-based solutions, such as conversational UI, is advantageous, and a background in graphic design, visual communication, information design, or interaction design is preferred. Join Apple's global ETS eBusiness team and contribute to the development of groundbreaking products and solutions that make a positive impact on the world. Embrace a dynamic, fast-growing environment where your creativity and expertise will play a vital role in driving Apple's success.,

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.