Lead Analyst – Vendor Management

Lead Analyst – Vendor Management

Job Location: Hyderabad

Work hours: 2:30 PM to 11:30 PM

Experience:- 3 to 7 years

Responsibilities

• Responding to customer queries via ServiceNow tickets promptly, correctly and within the SLA.
• Comprehend inquiries well and provide relevant and accurate information.
• Process new supplier creation and update requests in ERPs (PeopleSoft & Coupa).
• Create/Update supplier records using Vendor Management tool – EBX.
• Provide proactive and personalized customer outreach.
• Take ownership of customer issues and ensure quick and correct resolution.
• Follow Standard Operating Procedure, communications, guidelines and policies.
• Think out of the box, identify process improvement opportunities and take ownership.
  

Requirements

• Bachelor’s Degree.
• Previous experience in a customer service role is preferred.
• Experience in Vendor Management and ERP tools like PeopleSoft, SAP or Coupa.
• Practical experience with a Helpdesk software such as ServiceNow is preferred.
• Good verbal and written communication skills to interact effectively with workers of all levels throughout the company.
• Strong problem-solving skills and attention for detail.
• Strong eye for errors and inconsistencies.
• Good Excel skills, ability to multi-task, prioritize and manage time effectively.