Lead Analyst I - Senior System Analyst - Guest Support

As a Senior System Analyst at GEC Tech, you will be an integral part of the Lululemon team, a leading performance apparel company dedicated to supporting individuals in their movement, growth, and well-being. In this role, you will collaborate with business stakeholders, technology teams, and enterprise teams to understand project vision and business needs. Your primary responsibility will be to translate these requirements into functional configuration specifications for various vendor and in-house systems. You will actively participate in agile/scrum ceremonies such as refinement, estimation, and sprint planning. Working closely with engineers and architects, you will document, design, and implement necessary changes to systems. Your expertise in vendor and in-house systems will be crucial as you lead troubleshooting efforts and contribute to the triage process. Additionally, you will be on-call to ensure the overall health of our platforms and create observability plans and processes. Your role will involve defining alerts, thresholds, and refining these parameters, as well as leading areas of production support including process creation, response, root cause analysis, and process refinement. You will establish strong relationships with enterprise support teams and contribute to streamlining processes across teams. Expertise in observability tools such as Data Dog, Pagerduty, Splunk, and ServiceNow is essential, along with familiarity with Salesforce Service Cloud. To qualify for this position, you should possess a Bachelor's Degree in Computer Science, Business Administration, or a related field, along with 8+ years of experience as a System Analyst in Contact Centers, Retail, or eCommerce. Expert knowledge of platforms like Splunk, PagerDuty, Datadog, and ServiceNow, as well as operational support processes, is required. Proficiency in Salesforce Service Cloud and other related CRM solutions is a significant advantage. Familiarity with IT SDLC processes, cross-functional IT teams, and exceptional organizational and communication skills are essential. In addition to technical qualifications, the ideal candidate must exhibit personal qualities such as acknowledging choice in every moment, taking personal responsibility, possessing an entrepreneurial spirit, communicating with honesty and kindness, and striving for excellence. A strong work ethic, integrity, and a commitment to the Lululemon culture and lifestyle are also key attributes for success in this role.,