Lead Analyst - Collections

Job Description

Timely Cash collection of customer accounts, asserting credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal actions. This role reports into Assistant Manager/Deputy Manager/Manager Specific Responsibilities Interacting with US clients and helping them understand their invoices. Handling Top customer s (US based clients) billing related queries. Reduction in Ageing Invoice Printing Basic Understanding of Order documents/Purchase Order/ Quote Responsible for Invoicing, Accounts receivable, Order Rebilling, Credit memos and handling customer satisfaction issues. Identification of right Point of Contact Combine resourcefulness and problem solving with good analytical skills of order management Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results. Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment. Maintained Productivity always at the given targets Relevant Experience Training Commerce graduate or equivalent with 6 plus years of experience in same role or in Accounting/Finance Working knowledge of MS Office and databases Excellent communication skills (written and oral) Knowledge of billing procedures and collection techniques (e.g. skip tracing) Flexibility to work in Shifts Core Competencies Change Agility - Driving and responding to change Collaboration - Leveraging the combined strength of Oracle Communicating for Impact -Communicating openly and effectively to influence others Competitive Edge -Driving competitiveness and innovation Inspirational Leadership -Inspiring others through your example Mastering Complexity - Making timely business decisions with sound judgment Performance Drive Execution -Leading by example to deliver business results