Lead Analyst

Job Description

Job Title: ESM Tools Position: Lead Analyst Experience:10- 15 Years Category: Software Development/ Engineering Main location: Bangalore Employment Type: Full Time Njyon ID: J0325-0242 Job Description: 1.Minimum 12-15 years of experience in service management or infrastructure management 2.10+ years working experience on ESM Tools 3.Good working Experience in tools like SolarWinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability. 4.Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents. 5.Knowledge in MIB s , OID s and WMI performance counters 6.Knowledge in Metrics, Traces and Log Ingestion 7.Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty. 8.Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer 9.Knowledge in Event management and Capacity management 10.Participate in Problem Management review meetings and provide root cause analysis 11.Experience with scripting in UNIX, Linux, and Windows environments 12.Should possess work experience on migration/upgradation ESM tools Projects 13.Identify Service Improvement Area and Implement in Production infrastructure 14.Good knowledge of business continuity planning and disaster recovery practices 15.Must have excellent communication skills 16.Flexible to work on shifts. 17.Thorough understanding of ITIL process Skills: English Solutions Architecture Splunk Zabbix