Lead Advisor - Process Optimization

Job Description

Job Description: Job Title: Lead Analyst - Process Optimization Management Level: P3 Job Category: Manager Job location - Bengaluru About the Job : The person in this role should have strong Business Process Mapping/ Business Process Re-Engineering experience, preferably with U.S. Banking / Larger Financial Institution. The role requires exceptional written and oral communication skills, strong understanding of banking business processes, stakeholder management skills and the ability to manage multiple projects and deadlines at once. The role will be responsible for the development of on-going process flows (AS-IS), process evaluations, identifying risks, controls, and systems within the respective business units. Assists with evaluating operational processes and data in collaboration with department staff using Lean Six Sigma methodologies or similar discipline. Supports Risk and Control Self-Assessment (RCSA) process and schedule by creating process maps in the ARIS platform. The role will be responsible for maintaining quality of deliverables supporting the RCSA Program. The role will involve stakeholder engagement, seamless service delivery and quality. The role will primarily involve working with the Business Units (BU s) / Risk Assessment Units (RAUs) stakeholders, to identify and map the relevant processes, risks, controls, and systems which will serve as an input for the RCSA Program. The role will bring industry practices to improve the quality and efficiency of the Process Mapping effort for the bank. The person in this role should have a broad understanding of operational and compliance risks in a bank and the control environment mitigating those risks. The role requires to interact closely with Business Unit (BU) leaders Business Risk and Control (BR&C) associates and other stakeholders for their day-to-day work. Strong communication and interpersonal skills are necessary to achieve the required objectives. The ideal candidate will: Ensure high quality and efficient delivery related to Process Mapping for assigned processes Process Mapping - Facilitate process walkthroughs and review existing policies, procedures and other operational documents and create process maps (consisting of) process steps, controls, systems, etc.. Training - Develops process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Imparts training as required. May support special projects, serving as a resource to wider business unit or organization. Utilizes expertise to provide guidance, feedback, and direction on complex matters under the supervision of a Senior Manager or above. Collaboration - Consults and partners with business leaders to plan projects and programs. Provides complex analysis and decision support to business on key priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. Communicates clearly with management, associates, and wider business units to implement change across the Bank. Assist with ad-hoc and special projects as necessary. What You ll Bring: Manage timely and high-quality delivery of assigned book of work. Use data-driven and industry standard approach in supporting business decisions. Ensure Process Maps are documented in accordance with required standards and in prescribed templates and formats. Report and escalate any delays in completing assigned work to the Management Experience with transforming and managing process taxonomies at a Bank or similar institution (preferred) Ability to effectively partner across the organization, balancing requests to make effective trade-off decisions; An understanding of and experience with Process mapping, preferably with experience in Aris or a similar BPM Experience with creating and managing governance and approval processes that require input from multiple parties and meeting timeframes associated with execution. Knowledge of Lean Six Sigma or similar discipline to support Risk Management Process Strong communication skills both written and oral. Analytical and logical thinking. Working knowledge of MS tools such as word, Excel and PPT, Visio. Education and Experience: Bachelors degree or higher in the field of Technology, Business Analysis, Operations, or Finance Banking and/ or financial services industry experience (8 to 10 years) Experience supporting / leading Business Process Mapping or Business Transformation / Digital Transformation projects. Certifications Certified Six-Sigma Green Belt (Preferred) or a comparable certification from a global authority.