Lead Administrator

Job Description

ServiceNow Discovery and Mapping:- Service Now Discovery: Responsible for Discovery activities. Monitors service mapping results, reconciling, and addressing any anomalies. Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained. Good understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues. Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc. Mid service installation and integration, troubleshoot and fix error with good understanding for Network and Network security and Server Identify Orphan IC fix issues and Creating Patrons Hands-on knowledge on ServiceNow version migration/upgradation and UAT testing. Participates in platform upgrade planning, testing, and validation. Strong knowledge with hands on experience of ServiceNow modules such as Service Mapping, CMDB, Discovery, cloud Discovery and Event management Fundamental knowledge of ServiceNow Event Management module and other ITSM modules. Exposure to third-party tools for integrations like SCCM, Qualys, Orion and similar tool set. Perform Verification and regular audits of CMDB data. ? Maintain SOP's & EPD and get timely review and sign-off from the customer. Required certifications ? ServiceNow- Certified System Administrator, CIS ? Discovery, CIS ? Service Mapping. Service Now Mapping: JD for the role. Responsible for ServiceNow Service Mapping Activities and ServiceNow Discovery activities. Monitors service mapping results, reconciling and addressing any anomalies. Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained. Ensures that service mapping products are highly available, reliable, and performant. Customization of Service Mapping Patterns on the basis of application/Experience with extending the ServiceNow schema to custom applications. Regular maintenance of modelled applications and triggering Service Review and Audits. Establishes, monitors and maintains Service Mapping refresh schedules. Responsibility for chairing meetings with Software/Application Owner(s) and gather requirements, produce weekly/monthly status dashboards. Experience presenting and conducting demo reviews with Owners/Tower Leads. Intermediate understanding of application architecture and their relations with other application components. Fundamental understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks. Good understanding of Linux/Unix commands, SUDO permissions and other OS environments, Service mapping and Service request Good understanding of cloud based discovery (internal & external) and discovery for other CI types. Required certifications ? ServiceNow- Certified System Administrator, CIS ? Service Mapping.