Lead Administrator - L1

  
Experience in Implementation of all Network platforms WAN/LAN/WI-FIExcellent Knowledge and troubleshooting skill on the below technologies:VPN technologies - IPSec, DMVPN etc.Routing protocols - BGP, OSPF, EIGRP, ISIS etc.Riverbed Steel.LAN TechnologiesVLANWi-FiPredictive survey, AP design, AP onboarding into WLCAruba ClearPass and Cisco ISERiverbedPrepare high quality of SOP/MOPS documents.Solid understanding of network operating systems (JUNOS and Cisco IOS)Provide Level 2 support and troubleshooting to resolve issues. (This includes diagnosing network problems, analyzing network logs, and implementing solutions to resolve network issues)Assist in network design and implementation.Update knowledge base with known errors.Flexible to work in 24x7 Shifts.Experience with Internet VPNs remote implementation, troubleshooting, and problem resolution is desired.Sharp troubleshooting skills. Ability to work independently.Work within established configuration and change Management policies.Troubleshoot issues with Network Deployment.Performing network maintenance and system upgrades including service packs, patches hot fixes and security configurationsProven experience in a network administrator role   
 Rate120K / Month 

 Hyderabad/Pune 

 Excellent Communication 

  
With 4 + years of exp for B-2 and 8 + years of exp for B-3, Working and practical hands on experience on Cisco wireless ( WLC & AP , DNAC ) , Routing & Switching and Layer 2 & Layer 3 protocol.Technical Knowledge :-Hands on working experience on OSPF , BGP, MPLS VPN,Wireless protocols, STP. Multivendor like Cisco & Juniper hands on experience will add advantage.Location Pune & Hyderabad. Rotational shifts 24* 7 and mostly Night & Evening shifts.

 Troubleshooting and Problem Resolution - 

Diagnose and resolve complex network connectivity problems.

Prepare SoP and create workflows to troubleshoot issues for L1 team.

Identify the root cause of incidents.

Escalate unresolved issues to the next level.

 Monitoring and Maintenance: 

Monitor network infrastructure and solutions for potential problems.

Identify and address common incidents and opportunities for improvement.

Execute approved maintenance activities, including patching and configuration changes.

Ensure the smooth operation of Telcom enterpriseservices.

 Support and Communication: 

Provide technical support to users and clients and L1 support

Respond to user inquiries and resolve complex technical issues.

Communicate effectively with users and other team members.

Follow handover procedures for shift changes to ensureservicecontinuity.

 Security: 

Be aware of basic network security concepts and protocols.

Follow security procedures and guidelines.

  
Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

  
Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations  
Mandatory Skills:

Network Data Admin.
Experience5-8 Years.