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Lab Support Engineer - Customer Acceleration

Lab Support Engineer - Customer Acceleration

Okta

5 - 10 years

5 - 8 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

junit mockito java terraform aws continuous integration python aws administration networking amazon rds aws cloudformation aws lambda customer support amazon ec2 technical support git iam saas linux troubleshooting amis amazon cloudwatch

Work Mode

Hybrid

Job Type

Full Time

Job Description

Join our team! Were building a world where Identity belongs to you.

Position Description:
The Lab Support Engineer on the Customer Acceleration team plays a crucial role in ensuring the seamless operation and scalability of the technical learning environments that empower our training and certification programs and learners. They will be instrumental in maintaining a reliable infrastructure and providing essential support to both internal teams and external users, contributing directly to the success of our educational initiatives.

Responsibilities:

Environment and Image Management: Design, develop, and manage technical learning environments, including the creation and maintenance of standardized multi-server and workstation images, leveraging virtualization on cloud platforms (AWS) to ensure consistent and scalable resources for training, labs, and exams.

Testing and Maintenance: Lead the testing and validation of lab and exam environments, including new deployments, updates, and configurations while ensuring functionality and stability. Perform regular maintenance tasks, including environment health checks and proactive issue resolution.

Support & Issue Resolution: Act as the primary point of contact for environment-related inquiries and issues originating from internal teams and external learners within your timezone. Provide timely and effective first-level support, thoroughly investigate and diagnose technical problems within the lab and exam environments, and implement solutions or escalate complex issues as necessary to ensure minimal disruption.

Documentation: Create and maintain clear and concise documentation, including environment diagrams, automation scripts, troubleshooting guides, and standard operating procedures.

Resource Utilization Monitoring and Forecasting: Proactively monitor the resource utilization of lab environments, analyzing usage patterns based on scheduled classes, exams, and development/testing activities. Provide timely notifications and projected utilization reports to relevant stakeholders, enabling informed capacity planning and cost management.

Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals.

Required Skills:

5+ years of development experience, ideally in a global SaaS or digital education environment.

Demonstrated quick learner on new processes, tools and best practices.

Experience with AWS administration, including provisioning, managing, and maintaining resources within the Amazon Web Services (AWS) cloud platform.

Experience building Windows and Linux AMIs.

Experience working with Git/version control systems.

Preferred Skills:

Experience with the Heropa platform.

Familiarity with Skilljar LMS and its integrations.

Knowledge of Okta or Auth0 products.

Understanding of PKI (domain registration, x.509 creation and installation)

Experience utilizing Terraform to provision, and manage AWS infrastructure as code.

Experience utilizing Java/Junit/Mockito for writing and executing unit tests.

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Lab Support Engineer - Customer Acceleration