L3 Support Engineer

Overview of the Role

The Support Engineer plays a critical role in maintaining the operational stability and efficiency of the company's IT services. This position is pivotal in ensuring seamless incident and change management processes, contributing significantly to HCLTechs commitment to delivering high-quality service and innovative solutions to its clients.

Detailed Responsibilities

• Provide expert support for complex incidents, ensuring timely resolution and minimal impact on business operations.
• Manage change management processes, including planning, implementation, and monitoring of changes.
• Utilize advanced SQL skills to analyze and troubleshoot data issues, contributing to data accuracy and integrity.
• Apply Unix expertise to support and maintain system performance, ensuring optimal functionality.
• Communicate effectively with team members and stakeholders to deliver clear updates and ensure alignment on project goals and timelines.

Skill Requirements

• Proven experience in support roles, with a strong track record in incident and change management.
• Advanced proficiency in SQL, with the ability to write complex queries and scripts.
• Expertise in Unix operating systems, with hands-on experience in system administration and troubleshooting.
• Excellent communication skills, with the ability to convey technical information to diverse audiences.

Other Requirements (Optional)

• Experience with ITIL or similar frameworks is a plus.
• Certifications in SQL or Unix system administration would be advantageous.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.