L3 Support Engineer

As an experienced L3 Support Engineer specializing in OpenText VIM and SAP FICO within the technology sector, your main responsibility will be to provide high-level support ensuring system stability and efficiency. You will be tasked with troubleshooting and resolving complex VIM workflow, OCR, and document processing issues, as well as working closely with SAP FICO, AP, and Procurement teams for end-to-end invoice processing support. Additionally, you will analyze and resolve integration issues between OpenText VIM and SAP, optimize performance, and lead incident management, root cause analysis, and proactive system monitoring. The ideal candidate for this position should possess a minimum of 5 years of experience in OpenText VIM and SAP FICO. It is essential to have hands-on experience in VIM workflows, ICC/OCR, DP Document Processing, and Invoice Approval Workflows. A solid understanding of SAP MM-FI integration along with the ability to troubleshoot IDOCs, BAPIs, BADIs, and BTEs is crucial. Experience in custom configurations, enhancements, and ABAP debugging is highly desirable. Strong communication skills and the ability to collaborate effectively with cross-functional teams are necessary for success in this role. While not mandatory, certification in OpenText VIM or SAP FICO and experience with S/4HANA VIM migration and implementation would be considered advantageous for this position.,