L3 Engineer Support

Aptita

7 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform:

Apply

Skills Required

support powershell vmware aws azure gcp network server metrics data resolve development documentation training maintenance security networking tcp ip scripting virtualization

Work Mode

On-site

Job Type

Full Time

Job Description

Role:L3 Support Engineer
Skills:PowerShell, Bash,VMware, Hyper-V, AWS, Azure, GCPExperience-7+ yearsNotice period-Immediate to 15-20 DaysLocation -MumbaiEmail on vaishnavi.yelgulwar@aptita.comRoles and Responsibilites:-

Troubleshoot and diagnose IT infrastructure issues, including network connectivity, server problems, and application errors.
Analyse system logs, performance metrics, and other data to identify root causes of problems.
Implement solutions to resolve IT incidents, following established procedures and best practices.
Document technical issues, resolutions, and workarounds for future reference.
Escalate unresolved issues to vendors or senior IT staff when necessary.
Assist L1 and L2 support engineers in resolving escalated issues.
Participate in the development and implementation of IT documentation, including standard operating procedures (SOPs) and knowledge base articles.
Stay up-to-date with the latest IT trends and technologies through ongoing training and certification.
Perform routine maintenance tasks on IT infrastructure, ensuring system availability and performance.
Assist with IT projects as assigned, including system migrations and upgrades.
Maintain a strong understanding of IT security best practices and implement security protocols to protect company data.
Communicate effectively with internal and external stakeholders, including end-users, vendors, and IT colleagues.
Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP).
In-depth knowledge of Windows Server administration and troubleshooting.
Experience with Active Directory, Group Policy, and user management.
Proficiency with scripting languages (e.g., PowerShell, Bash).
Experience with virtualization technologies (e.g., VMware, Hyper-V) (desirable).
Experience with cloud computing platforms (e.g., AWS, Azure, GCP) (desirable).

More Jobs at Aptita

AVP Investment Banking

Mumbai Metropolitan Region

6 - 6 yrs

Salary: Not disclosed

Campaign Manager Adops

Pune, Maharashtra, India

3 - 3 yrs

Salary: Not disclosed

Client Servicing

Mumbai Metropolitan Region

1 - 2 yrs

Salary: Not disclosed

content writer

Gurgaon, Haryana, India

5 - 7 yrs

Salary: Not disclosed

AVP- Investment Banker

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.