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L2/L3 Support Engineer (Salesforce/MuleSoft)

3 years

0 Lacs

india

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

support salesforce mulesoft monitoring management servicenow resolve service deployment communication collaboration documentation itil analysis automation reports

Work Mode

Remote

Job Type

Contractual

Job Description

Are you an experienced L2/L3 Support Engineer with a strong background in Salesforce and/or MuleSoft? We have a full-remote contract opportunity for a client with an international team.


Requirements:

  • 3+ years of experience in L2/L3 support roles within an enterprise environment
  • Strong technical knowledge of either Salesforce or MuleSoft platforms
  • Practical experience with monitoring and incident management systems such as ServiceNow or Jira
  • Ability to troubleshoot and resolve complex technical issues
  • Experience with managing problems, service requests, and deployment support
  • Strong communication, collaboration, and documentation skills
  • Familiarity with ITIL practices is a plus
  • Languages: English (fluent)


  • Provide expert-level support for incidents and service requests related to Salesforce and MuleSoft platforms.
  • Proactively monitor systems and manage the full lifecycle of incidents from identification to resolution.
  • Perform root cause analysis to solve recurring issues and implement long-term solutions.
  • Handle service requests and support automation initiatives to improve support processes.
  • Maintain comprehensive documentation and produce reports on system performance.
  • Act as a key liaison with internal teams and external vendors like Salesforce and MuleSoft.

More Jobs at Nova Hunte

L2/L3 Support Engineer (Salesforce/MuleSoft)

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Salary: Not disclosed

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