L2 Support System Administrator

urgent requirement

Please find the job details below:

Location:

Experience:

Company

Work Timings:

Job Summary:

• Ensure the timely production of local and global risk measures and reports daily
• Monitor overnight risk batch processes and publish daily status reports
• Respond to support incidents such as data load, calculation or report generation failures
• Manage incident tickets and track resolution through ITSM tools (

  JIRA, ServiceNow

  )
• Respond to end-user service requests
• Release Management on UAT and Production environments
• Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business, support teams, management)
• Contribute to operational documentation (e.g. knowledge-library articles, runbooks etc.)
• Adhere to client International development standards and procedures, including change control
• Coordinate

  test environment setup

   across all environments
• Perform

  end-to-end test runs

   in non-production
• Participate in rota with other support staff to provide support cover for Global Risk Platform, including on-call and weekend support
• Manage

  infrastructure changes

   needed to enable access to Global Risk Platform for global users
• Be able to assist users with creating queries and dashboards for both

  Matsuri (ActivePivot)

   and

  Global Reporting Layer (Snowflake)

• Conduct HA/DR tests as required

Experience

• 5-6 years of experience

   in global systems support, with emphasis on the

  Market Risk

  domain.
• Experience with key financial industry data domains (e.g. reference data, market data etc.)
• Understanding of

  financial produ

  cts (Rates, FX, Equities, Credit, Commodities, etc)  and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests)
• Proficiency in

  the Japanese

   language
• Strong communication, coordination, and incident management capabilities
• Excellent analytical and problem-solving skills
• Ability to handle multiple work streams and assignments simultaneously.

Desirable

• Experience of working in agile teams
• Configuration & release management.
• ITIL certification

Technical Knowledge/Skills

• Hands-on experience with

• SQL

   for data investigation and analysis

• Unix/Linux

   for log monitoring and batch job handling

• Scripting languages

   (Python, Shell, PowerShell) for automation
• Knowledge of

  cloud

   environments (AWS, Azure, GCP) and

  CI/CD tools

• Proficiency in software configuration management tools (e.g. version control, artefact repositories)
• Proficiency in the use of collaboration tools such as

  Confluence and JIRA

• Experience with continuous integration.
  

Desirable

• Knowledge of Active Directory (and role management in general)
• Some exposure to querying MongoDB
• Knowledge & understanding of vendor platforms in use (e.g. ActivePivot, Timescape) is a plus

If interested, please share the following details:

• Updated CV
• Total & relevant experience
• Current & expected CTC
• Notice period
• Current location
• Availability for the interview

Puja Choudhary

puja.choudhary@sigmacareers.in

(Talent Acquisition)