L2 Support System Administrator

Infrassist Technologies Pvt. Ltd.

4 - 9 years

4 - 9 Lacs

Ahmedabad

Posted:4 days ago| Platform:

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Skills Required

Fortigate Firewall Networking Windows Server Active Directory office 365 NAS SAN Storage Management DNS DHCP FSMO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Skills :

Windows server, Active directory, Dns, Dhcp, Fsmo, Office 365, Networking, Fortigate firewall

NAS/SAN Storage management

Role & responsibilities :

Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support tools
Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently.
Monitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtime
Collaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issues
Strong troubleshooting skills in Windows server, Terminal server
Experience with Networking, FortiGate firewalls, Cisco Meraki
Hands-on experience with Active Directory, DNS, DHCP server, Server migration, print server ,Storage management(NAS/SAN)
Hands-on Experience with Microsoft Office 365 and Azure AD
Proficiency in Ticketing systems (Autotask), Alert management PRTG
Familiarity with virtualization technologies (Hyper-V, etc.)
Must have work experience with USA and Australia client
Excellent communication and customer service skills

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