L2 Support - Java

4 - 6 years

3 - 7 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

L2 Support Engineer

Key Responsibilities:

  • Handle application support issues related to Java-based systems.
  • Analyze and troubleshoot technical problems reported by users or L1 support teams.
  • Monitor system health and application performance.
  • Work with development teams to fix bugs and implement improvements.
  • Provide timely updates and solutions to reported issues.
  • Maintain documentation for support processes and common issues.
  • Ensure proper escalation of critical issues.

Required Skills:

  • Good knowledge of

    Core Java

    and

    basic Java frameworks

    .
  • Understanding of

    SQL

    and databases.
  • Basic knowledge of

    REST APIs

    and

    web services

    .
  • Ability to read and analyze

    application logs

    .
  • Strong problem-solving and communication skills.
  • Experience with support tools like

    JIRA

    ,

    ServiceNow

    , etc.
  • Knowledge of

    scripting

    (Shell, Bash, etc.).
  • Familiarity with

    cloud platforms

    (AWS, Azure, etc.) is a plus.

Qualifications:

  • Bachelors degree in Computer Science, IT, or related field.
  • 4-6 years of experience in application support or similar roles.

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