L2 Support Engineer

Job Title: L2 Support EngineerLocation: PunePosition Type: Full TimeExperience: 3-5 Years

Job Overview:

Key Responsibilities:

• Provide L2 troubleshooting and support for hardware, software, server, control systems, and networking issues.
  
• Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring.
  
• Administer and monitor Windows Server, Active Directory, IIS, DNS, DHCP ensuring uptime, performance, and security.
  
• Support and maintain 120 desktops/laptops, including OS installation, configuration, upgrades, and Microsoft Server/Desktop OS.
  
• Manage peripherals including printers, backup devices, and print server management.
  
• Maintain 10 NAS devices, ensuring data availability, storage, and backups.
  
• Administer computer systems and operating system management practices.
  
• Handle software installation, user accounts & password management, and virus prevention.
  
• Oversee asset management of systems, spares, licensed software, and media.
  
• Maintain documentation of incidents, resolutions, IT infrastructure, reports, and SOPs.
  
• Use IT call management systems efficiently, ensuring SLA compliance.
  
• Manage and coordinate support engineer teams across locations.
  
• Coordinate IT projects and task completion through the support team.
  
• Maintain inventory of IT spares, laptops, and other materials.
  
• Escalate unresolved issues to vendors and ensure prompt resolution.
  
• Assist in implementing IT policies, procedures, and best practices.
  
• Analyze & document IT system and process requirements.
  
• Communicate complex technical issues effectively, with strong diagnostic and problem-solving skills.
  
• Prioritize and manage multiple tasks while serving a diverse group of internal and external customers.
  

Qualifications:

• Bachelors degree in Computer Science, IT, or related field.
  
• 3–5 years of experience in IT support, system administration, or networking (L2 level preferred).
  
• Strong knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, and firewall technologies.
  
• Hands-on experience with Windows/Linux server administration.
  
• Familiarity with NAS storage management and backup solutions.
  
• Good knowledge of desktop OS (Windows/Mac), troubleshooting, and patch management.
  
• Relevant certifications (CCNA, MCSA, CompTIA Network+/Security+) are a plus.
  
• Working hours: 9 AM to 6 PM, Monday to Saturday (2nd & 4th Saturday off).