L2 Support Engineer- MAC OS

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer (MAC AND Windows) Role : Mac L2 Support Engineer Experience : 5+ Years Immediate Joiners Preferred Job Overview : We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments. Key Responsibilities : - Provide L2 support for macOS devices and Windows in an enterprise setup. - Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance. - Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity. - Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS. - Ensure endpoint security compliance by enforcing policies and managing security configurations. - Handle user access management, password resets, and MFA for enterprise users. - Work with IT ticketing systems to log, track, and resolve support requests efficiently. - Provide exceptional customer support with clear verbal and written communication. Required Skills & Experience : - 5+ years in IT support with 3+ years of macOS support. - 3+ years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies). - Strong troubleshooting skills in macOS system administration and endpoint security. - Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support. - Experience with IT ticketing systems for tracking and resolution. - Excellent verbal & written communication skills (Mandatory) Regards, Kanchana CES LTD!