L2 Support Azure/Databricks

As an L2 Support for Azure/Databricks, you will be functioning as an Application Support for the new Cloud platform at a corporate investment bank. Your responsibilities will include supporting the applications hosted on Azure/Databricks, facilitating the onboarding of applications to the Cloud platform, and providing incident, problem, and event management according to the ITIL framework. You will be expected to drive the team to fulfill targets regarding problem management, incident management, and meet agreed SLAs. Additionally, you will drive incident, request, work driver, and alert reduction efforts across an application cluster. Your role will involve facing off to and developing effective working relationships with internal Data Operations, Development, and Infrastructure teams. You will also be encouraged to challenge the status quo and work towards improving the support model used by the regional/global teams. Qualifications Required: - Solid experience in providing application support and well-versed in incident/problem management. - Experience in leading a team and assisting in building a team equipped with the skills/knowledge to support Cloud-enabled applications. - Good understanding of Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. - Comfortable working with APIs and their implementation. - Proficiency in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have. - Flexibility regarding timings and weekend support as the application support will be 24/7 with releases scheduled for weekends. - Strong communication skills to explain complex technical issues to senior business stakeholders. - Proven incident & crisis manager who works well under pressure. Please note that the job involves 24/7 application support and releases scheduled for weekends, so flexibility in timings and weekend support as required at times is essential.,