L2 Production Support engineer

P99soft

5 - 8 years

11 - 15 Lacs

hyderabad

Posted:3 hours ago| Platform:

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Skills Required

computer science performance tuning backend git orchestration production support load testing gcp operations python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide
L2

support
for production applications, ensuring minimal downtime and quick resolution of incidents.
Perform
incident triage, root cause analysis, and issue resolution
for application, infrastructure, and integration-related problems.
Monitor application health using logs, alerts, dashboards, and proactively prevent potential failures.
Support
CI/CD pipeline deployments
, rollback handling, and environment stability.
Work with
cloud platforms
(AWS, Azure, GCP) to troubleshoot issues with deployed services.
Collaborate with L3 engineering teams for complex problem resolution and permanent fixes.
Ensure adherence to
security protocols
(OAuth, SSO, Entra ID, Okta) in production environments.
Maintain and troubleshoot
Docker/Kubernetes-based deployments
.
Support varied
integration patterns
(REST, SOAP, gRPC, Web Sockets, Batch, Webhooks).
Perform
performance tuning, load testing analysis, and optimization
of applications.
Maintain
documentation
of issues, resolutions, runbooks, and support procedures.
Participate in an
on-call rotation
to provide 24x7 support for critical applications.

Required Experience & Skills

Bachelor s/Master s degree in Computer Science, Engineering, or related field.
5 8 years of experience
in Production Support or Application Support ( L2 role).
Strong hands-on experience with:
Frontend & backend stacks:
React JS, Next JS, Java, .NET, Python
Cloud platforms:
AWS, Azure, GCP
CI/CD tools & VCS:
Git, branching/merging, pipelines
Containers & Orchestration:
Docker, Kubernetes
Integration troubleshooting:
APIs (REST/SOAP), gRPC, WebSockets, batch jobs

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