L2 Desktop Support Engineer IN

WE’RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT BANGALORE, INDIA!

What You'll Do

• Provide onsite and remote support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform break-fix support, system upgrades, and component replacements.
• Read and interpret error codes, run diagnostics, and resolve faults using approved tools and procedures.
• Handle application support for the organization’s standard software suite and operating systems (primarily Windows).
• Support user account management, device configurations, and access-related issues.
• Maintain and manage IT inventory; ensure stock accuracy through regular audits and reporting.
• Prepare and submit daily, weekly, and monthly IT asset and activity reports.
• Collaborate with L1 support and escalate issues to L3 or vendor support when needed.
• Document all support activities in the IT ticketing system with clarity and completeness.
• Assist in on-site support activities, including office moves and setup of IT equipment.
  

Requirements

• 2–4 years of experience in desktop support or a similar IT support role.
• Strong working knowledge of Windows OS, desktop hardware, and software troubleshooting.
• Familiarity with ITSM tools, imaging software, and remote support platforms.
• Good understanding of inventory management practices.
• Excellent communication and customer service skills.
• Ability to work in staggered shifts and travel to multiple sites if required.
  

Benefits

Why Join Us?: