L2 Desktop Engineer

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who might be interested please share your updated resume at nisha.saini@graviatech.com

Job Title: L2 Desktop Engineer

Location: Hisar

Job Type: Full-time/Permanent

Notice Period : Immediate Joiner

Job Summary

We are looking for an experienced L2 Desktop Engineer to provide advanced technical support for desktops, laptops, operating systems, and end-user applications. You will handle escalated issues from L1 support, troubleshoot complex problems, and ensure smooth IT operations for users.

Key Responsibilities

Troubleshoot and resolve escalated desktop, laptop, printer, and peripheral issues.

Install, configure, and maintain operating systems and applications.

Support end-users with hardware and software problems, both onsite and remotely.

Perform system upgrades, patches, and preventive maintenance.

Manage user accounts, permissions, and access rights.

Coordinate with L3 teams for unresolved or complex issues.

Document technical issues and solutions in the ticketing system.

Ensure compliance with IT policies and security guidelines.

Qualifications & Skills

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

3+ years of experience in desktop support or IT service desk roles.

Strong knowledge of Windows OS, MS Office, and common business applications.

Familiarity with Active Directory, Exchange, and remote support tools.

Good understanding of networking basics (TCP/IP, DNS, DHCP).

Strong problem-solving and communication skills.

Ability to work under pressure and manage multiple priorities.