L2 AWS & Azure Support Engineer

Role Overview

As a Level 2 AWS and Azure Support Engineer, you will be responsible for resolving complex infrastructure issues, providing cloud platform support, and ensuring high availability of customer workloads. You'll work alongside skilled cloud architects and infrastructure engineers, acting as the escalation point for L1 support teams while owning key incident and problem resolution activities.

Key Responsibilities

• Provide Level 2 technical support for AWS and Azure platforms
• Troubleshoot and tune Linux-based systems for performance and stability
• Support and maintain NetApp or similar Software Defined Storage (SDS) platforms
• Troubleshoot and manage environments built on VMware and Nutanix
• Collaborate with internal DevOps, cloud architects, and customer teams on escalated issues
• Monitor infrastructure and automate diagnostics or recovery where feasible
• Maintain documentation and share knowledge with L1 and L2 teams
• Participate in on-call rotations and post-incident reviews
• Stay current with cloud technology trends and contribute to internal improvements

Required Qualifications

• Minimum 10 years of overall IT experience
• At least 3 years of hands-on experience supporting AWS or Azure environments
• Strong skills in Linux troubleshooting, diagnostics, and performance tuning
• Working knowledge of NetApp or other software-defined storage platforms
• Experience with VMware ESXi, vCenter, and Nutanix HCI solutions
• Solid understanding of cloud support workflows, incident management, and escalation procedures
• Ability to work independently in a fast-paced, customer-facing environment

Preferred (Nice to Have)

• AWS Networking Specialty or strong familiarity with:
• VPCs, Transit Gateways, NAT gateways, Route 53, Direct Connect, etc.
• Experience with Infrastructure-as-Code tools (e.g., Terraform, CloudFormation)
• Familiarity with Kubernetes-based infrastructure

Interested candidate Please share resume to the Email ID: [HIDDEN TEXT]