L1 Technical Support Executive

Fusion CX

1 - 6 years

3 - 6 Lacs

kolkata

Posted:6 hours ago| Platform:

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Skills Required

outbound excel technical support executive telephony sip customer experience troubleshooting user management recruitment technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide technical support for fixed-line voice and telephony systems.
Deliver first-line support across all aspects of voice and UC infrastructure.
Document, manage, and maintain toll-free lines, fixed lines, and telephony systems.
Created and maintained technical documentation for both internal teams and clients.
Handle support tickets, outages, major incidents, and escalation processes.
Managing all aspects of telephony and fixed line voice (POTS, ISDN, PRI, and SIP)
Support contact center solutions, preferably PureCloud Contact Center.
Create and manage user accounts effectively (User Management).
Coordinate with senior support teams for incident resolution.
Manage outbound program data, including list uploads and maintenance.
Use Microsoft Excel to manage, manipulate, and analyze telephony-related data.

Job Requirements

Minimum Qualifications:

Bachelor s degree in any discipline.
At least 1 year of relevant experience.

Desired Skills & Experience:

Experience supporting fixed-line voice technologies, including POTS, ISDN, PRI, and SIP.
Familiarity with PureCloud or similar contact center platforms.
Strong knowledge of Microsoft Excel for handling outbound data programs.
Excellent communication, troubleshooting, and documentation skills.
Ability to coordinate across teams and handle multiple priorities.

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