Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Tarento Technologies
>
L1 Support professionals

L1 Support professionals

Tarento Technologies

2 - 7 years

4 - 7 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

application support product engineering customer service orientation helpdesk ticketing tools healthcare application development troubleshooting jira application software

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a

dedicated and skilled Application Support Specialist

with 2 years of experience to join our

L1 support team

. The ideal candidate will serve as the first point of contact for users encountering application-related issues, ensuring that all problems are accurately recorded, categorized, and addressed promptly.

Key Responsibilities:

Serve as the first-level contact for end users experiencing issues with applications.
Log and track
all reported issues using issue tracking/ticketing software.
Categorize and diagnose
software-related issues and determine their severity.
Provide basic troubleshooting support and resolve common user issues at the L1 level.
Escalate unresolved or critical issues to the
Application Development & Maintenance
team as needed.
Follow up on open tickets and ensure timely resolution.
Maintain clear documentation of issues and resolutions for future reference.
Communicate effectively with internal teams and end-users in
both Hindi and English
.

Required Skills & Qualifications:

2 years of experience
in Application Support or IT Helpdesk (L1 support).
Proficiency in using
issue tracking or ticketing tools
(e. g. , Jira, ServiceNow, Freshdesk).
Strong understanding of software applications and the ability to diagnose user-reported problems.
Ability to work effectively in a team and collaborate with cross-functional departments.
Excellent verbal and written communication skills in both Hindi and English
.
Strong customer service orientation and attention to detail.

Good to Have:

Scripting proficiency:
Ability to develop automated scripts to handle tasks of varying complexity.
Troubleshooting skills:
Experience identifying and troubleshooting application-related issues reported to the helpdesk.

More Jobs at Tarento Technologies

Junior Business Analyst

Bengaluru

1.0 - 5.0 yrs

INR 1 - 5 Lacs

Senior Software Engineer (Android)

Bengaluru

6.0 - 10.0 yrs

INR 6 - 15 Lacs

Senior Android Architect

Bengaluru

8.0 - 13.0 yrs

INR 20 - 27 Lacs

SAP CPI Consultant

Bengaluru

4.0 - 6.0 yrs

INR 7 - 11 Lacs

Power Platform Developer

Bengaluru

4.0 - 6.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.