L1 Production Support

About the Role:

We are seeking experieneced graduates to join our L1 Production Support team, where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure. This is a great opportunity to build a strong foundation in IT operations and support.

Key Responsibilities:

• Monitoring: Continuously monitor application and infrastructure health using tools like Nagios, Grafana, Splunk, or custom dashboards.
• Incident Management: Acknowledge, log, and categorize incidents; perform initial triage and resolution for known issues.
• Alert Handling: Respond to system alerts and take predefined actions or escalate as necessary.
• Job Monitoring: Monitor and manage scheduled jobs and ensure successful completion.
• Ticket Management: Create, update, and close tickets in ITSM tools (e.g., ServiceNow, Remedy).
• Communication: Provide timely updates to stakeholders and escalate critical issues to L2/L3 teams.
• Documentation: Maintain runbooks, SOPs, and incident logs for knowledge sharing and audit purposes.
• Shift Operations: Work in rotational shifts (24x7 support model) including weekends and holidays.

  Role & responsibilities

Preferred candidate profile

Required Skills:

• Strong foundational knowledge in any one primary technical skill (e.g., Java, Python, SQL, Linux, Networking, etc.).
• Good analytical and problem-solving abilities.
• Basic understanding of ITIL concepts and production support workflows is a plus.
• Excellent communication and interpersonal skills.
• Willingness to work in rotational shifts, including weekends and holidays.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work in a team and follow standard operating procedures.

Eligibility Criteria:

• Education: Bachelors degree in Computer Science, IT, Electronics, or related field.
• Experience: 1–3 Years.
• Location Preference: Open to working from Chennai or Hyderabad.